Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: September 2026

At Vendas Store, we work to ensure that your order is processed and delivered safely and within the estimated timeframe provided at checkout.

By placing an order through our online store, you acknowledge and agree to the terms described in this Shipping and Delivery Policy.

1. ORDER PROCESSING

Once payment has been confirmed, your order will be prepared for shipment.

Processing times may vary depending on the product purchased, inventory availability, order volume, and other operational factors.

The estimated processing and handling time will be provided to the customer when applicable.

2. DELIVERY TIME

The delivery timeframe displayed at checkout is an estimate and may vary depending on the destination, shipping carrier, shipping method, and other factors.

The delivery period begins after payment confirmation and order processing, according to the conditions presented at checkout.

Delays caused by shipping carriers, weather conditions, logistical issues, periods of high demand, or other circumstances beyond Vendas Store's reasonable control may occur.

3. SHIPPING COSTS

Shipping costs are calculated based on factors such as the delivery address, product weight and dimensions, shipping method, and other applicable criteria.

The applicable shipping cost will be displayed to the customer before the order is completed.

4. ORDER TRACKING

When available, tracking information will be provided to the customer after the order has been shipped.

Customers may track their orders using the tracking information provided by the shipping carrier or through the tracking system made available by Vendas Store.

Customers are responsible for monitoring their order status and ensuring that their contact and delivery information is accurate and up to date.

5. DELIVERY ADDRESS

Customers are responsible for providing complete and accurate delivery information, including name, address, number, apartment or unit, additional details, neighborhood, city, state, and postal code.

Vendas Store is not responsible for delays, returned packages, or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If an order is returned because of incorrect delivery information or because the recipient was unavailable to receive the package, the customer may be responsible for the cost of a new shipment, when applicable.

6. DELIVERY ATTEMPTS

Deliveries are carried out according to the procedures and policies of the shipping carrier responsible for the order.

If delivery cannot be completed after the carrier's applicable delivery attempts, the order may be returned to the sender or handled according to the carrier's procedures.

In such cases, we will contact the customer when possible to provide guidance regarding the next steps.

7. DELAYED ORDERS

If an order exceeds the estimated delivery timeframe, customers are encouraged to contact our customer service team.

We will make reasonable efforts to verify the status of the shipment with the shipping carrier and provide the customer with the information available to us.

8. PRODUCTS DAMAGED DURING SHIPPING

If a customer receives a package that appears to be visibly damaged, we recommend documenting the condition of the package and contacting our customer service team as soon as possible.

We may request photographs or videos of the package and product to assist with the investigation.

After reviewing the situation, Vendas Store will provide the customer with instructions regarding the next steps.

9. INCORRECT PRODUCT RECEIVED

If a customer receives a product that differs from the product ordered, they should contact our customer service team as soon as the issue is identified.

After reviewing the request, we will provide the necessary instructions to resolve the issue.

10. CHANGES TO THE DELIVERY ADDRESS

Once an order has been confirmed, changes to the delivery address may not be possible if the order has already been processed or shipped.

For this reason, customers should carefully review all delivery information before completing their purchase.

11. DELIVERY RESPONSIBILITY

Vendas Store works with shipping carriers and delivery services to fulfill customer orders.

Although we make reasonable efforts to ensure a smooth delivery experience, certain circumstances may be outside our control, including logistical delays, weather conditions, strikes, transportation restrictions, carrier operational issues, and other unforeseen events.